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Order Instructions / Uputstvo za poručivanje

Poručivanje proizvoda

Proces poručivanja prozvoda na našem sajtu www.wackysheep.com počinje odabirom proizvoda sa stranice Shop (http://www.wackysheep.com/shop/) u odgovarajućoj veličini (ukoliko postoji opcija za odabir veličine) i klikom na “Add to cart” opciju se proizvod automatski dodaje u kupovnu korpu. U svakom trenutku kupac može videti sadržaj svoje kupovne korpe klikom na ikonicu korpe u gornjem desnom uglu sajta, kao i na dnu sajta u meniju klikom na “Shopping Cart”. Kupac može nastaviti sa pregledom proizvoda i dodavanjem novih proizvoda u svoju korpu. Kada kupac završi sa odabirom željenih proizvoda, u svojoj kupovnoj korpi treba odabrati opciju “Proceed to Checkout”. Pojaviće se ekran gde kupac treba da popuni svoje lične podatke, kao i adresu za slanje paketa ukoliko je ona drugačija od adrese stanovanja. Ukoliko kupac ima neke specifične zahteve/napomene, iste može uneti u polje “Order Notes”.

Nakon što kupac unese sve podatke i proveri još jednom da li su željeni proizvodi navedeni u porudžbini, proces poručivanja završava nakon što pročita i prihvati naše uslove poslovanja i klikom na “Place order” šalje Wacky timu svoju porudžbinu.

Nakon naručivanja kupcu stiže automatska mail potvrda da je porudžbina primljena i da se procesuira i u najkraćem roku će kupac biti kontaktiran radi dostavljanja informacije o slanju proizvoda.

Dostava i plaćanje proizvoda

Dostavu pošiljki na teritoriji Srbije vršimo putem kurirske službe AKS ili Post Express.  Plaćanje proizvoda se vrši pouzećem, dakle kurirskoj službi pri dostavljanju proizvoda. Troškovi dostave posebno se naplaćuju i zavise od težine paketa, a ne od mesta dostave. Na teritoriji Srbije ovi troškovi iznose u proseku od 280 – 400 RSD, kao što je navedeno u zavisnosti od težine paketa.

Ukoliko kurir ne nađe kupca na navedenoj adresi, paket se vraća pošiljaocu.

Ukoliko kupac živi van teritorije Srbije, plaćanje se vrši uplatom na žiro račun u Banci. Tek nakon izvršene uplate na račun, proizvodi se šalju Post Export-om na odgovarajuću adresu van Srbije (worlwide). Troškovi dostave se posebno naplaćuju i u proseku iznose od 9 – 15€, u zavisnosti od lokacije i težine paketa.

Reklamacije i pitanja

Ukoliko kupac ima bilo kakav problem sa kupljenim proizvodom ili ima neko pitanje za nas, slobodno nas može kontaktirati putem e-maila na shop@wackysheep.com.

Products Ordering

The process of product ordering on our website www.wackysheep.com starts by choosing the desired product on Shop page (http://www.wackysheep.com/shop/) and by choosing the appropriate size of a product (if applicable), then by clicking on “Add to cart” option the product is automatically added to the customer’s shopping cart. Customer can see the content of his/her shopping cart at any time by clicking on cart icon in the top right corner of the website or by clicking on “Shopping Cart” in menu at the bottom of the website. Customer can continue reviewing the products and adding the new ones into the shopping cart. When the customer finishes the selection of the products, he/she can click on “Proceed to Checkout” in his/her Shopping Cart. Then the new form will appear where customer should fulfil all the needed personal information, as well as shipping address, if it is different from the customer’s residential address.

If customer has some specific request/note, he/she can write it in “Order Notes” box.

After the customer fulfil all the information and double check whether desired products are within the order, the ordering process can be finished by reading our Terms and Conditions and then by clicking on “Place Order”, the order is sent to the Wacky team.

After placing the order, the customer automatically receives email notification with order confirmation. The customer will be contacted by the Wacky team ASAP in order to agree on product shipping.

Products shipping and payment

Shipping within Serbia is done by AKS or Post Express delivery services. Customers pay their products by cash on delivery. The shipping costs are also paid by customers and they depend on the weight of the package, not on the place of delivery. If dispatcher does not find the customer on stated address, the package is returned to the sender.

If the customer lives outside Serbia, payment is done by paying on the Bank account. Only after payment on Bank account is received, the products are sent by Post Export to the stated address outside Serbia (worldwide). The shipping costs are also paid by customers and average costs are 9-15€, depending on location and package weight.

Complaints and questions

If customer has any type of problem with the bought product or any question for us, he/she can contact us by email on shop@wackysheep.com.

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